Search results for: 'Customer Service in Healthcare'
- ALL110 - Health Care Compliance: What You Need to Know (1.0 HR)$15.95
The participant will enhance their understanding of compliance issues in healthcare.
Learn More - REG109 - Hazardous Weather and Internal Disaster Preparedness (1.0 HR)$15.95
This course addresses both weather events and manmade threats that create dangers for long-term care residents and staff. Health care workers will learn how to prepare for and respond to such events.
Learn More - REG103 - Hazard Communication (1.0 HR)$15.95
Healthcare personnel will enhance their understanding of the OSHA hazardous chemical guidelines and how to use Safety Data Sheets (SDS).
Learn More - REG107 - F550 Quality of Life and Residents Rights(1.0 HR)$15.95
Healthcare personnel will describe the expectations of CMS in promoting and enhancing resident quality of life in the facility.
Learn More - REG105 - Drug Use and the Workplace (0.5 HR)$11.95
The healthcare employee will enhance his/her recognition of alcohol and other drug (substance) abuse in the workplace setting.
Learn More - REG120 - Dementia - Communication, Behavior Management, and Abuse Prevention (1.0 HR)$15.95
This course discusses the care of individuals with dementia and is intended to meet the Center for Medicare and Medicaid Services (CMS) requirements for dementia training. Topics covered include communication, behavior management, abuse prevention, and dementia. All staff working in the long-term care setting will increase their knowledge and skills in caring for people diagnosed with Alzheimer’s disease and other types of dementia.
Learn More - REG114 - Social Media Usage in Health Care (1.0 HR) (All Staff)$15.95
This course is intended for all employees in the long-term care setting. You will learn what is social media, what privacy rights residents have related to social media, and types of possible criminal abuse via social media. You will study what the August 5, 2016 Centers for Medicare and Medicaid Services (CMS) memo mandated that nursing homes do in regards to social media. In June 2016, the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) gave written guidance to members about what these policies may encompass, which will be discussed.
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