Communication
- ALL102 - Communication and Dementia (1.0 HR)$20.95
To enhance communication between the patient/resident with dementia and health care personnel.
Learn More - ALL103 - Communication: Persons with Special Needs (1.0 HR)$15.95
To improve communication with patients with special needs.
Learn More - ALL104 - Customer Service & Health Care for Non-Supervisory Staff (1.0 HR)$15.95
To improve customer service in health care.
Learn More - ALL105 - Dealing With Difficult People in Health Care (2.0 HR)$25.95
Health care professionals will learn how to identify and respond to conflict and disruptive behaviors among coworkers. Research on the negative consequences of conflict on staff morale and patient care are reviewed. Various strategies to deal with negative situations that are a part of every workplace are explained.
Learn More - ALL106 - Stress Management (1.0 HR)$15.95
Purpose: This course will instruct you on how to recognize stress and give you effective tips to cope with it and eliminate it.
Learn More - ALL107 - The Importance of Effective Communication in Health Care (1.0 HR)$15.95
Health care workers in long-term care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and residents.
Learn More - ALL120 - Understanding Post-Traumatic Stress Disorder$15.95
Post-traumatic stress disorder (PTSD) is a dramatic life-altering condition that causes intense feelings of horror, fear, and hopelessness. The purpose of this course is to assist health care workers in identifying symptoms of PTSD and understanding its impact. Topics will also include treatment options as well as in-the-moment techniques to help residents cope with trauma or PTSD symptoms.
- ALL131 – Diversity and Inclusion in the Workplace$15.95
Diversity and inclusion are two important components of improving equality and advancement in the workplace. One cannot fully prosper without the other. This course is designed to provide both health care workers and employers a deeper understanding on the topic, a review of applicable federal laws, and guidance on how to implement the concepts of diversity and inclusion in the workplace.
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