Search results for: 'Customer Service in Healthcare'
- NHA100 - Admin: Customer Service & Health Care for Nursing Home Administrators (1.25 HR)$31.95
The purpose of this course is to improve customer service in health care.
Learn More
The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit. - NHA104 - Admin: Advance Directives and DNR Order (0.75 HR)$21.95
The purpose of this course is to present health care professionals with a comprehensive understanding of advance directives. The medical community must know the various types of advance directives in order to assist patients with their legal right to make their own decisions concerning their care.
Learn More
The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit. - NHA105 - Admin: Cultural Competence and Age-Specific Considerations in Health Care for Nursing Home Administrators (1.75 HR)$44.95
Health care professionals working in any setting will increase their understanding and skills in providing optimal care to patients from diverse cultures, religious beliefs, and varying age groups.
Learn More
The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit. - IHCA Online Preceptor Course (For Indiana Professionals Only)$300.00
The state guidelines for Preceptor Curriculum list five topics and eleven areas of focus. Our Preceptor course incorporates thirteen additional subject areas such as Aspects of Aging, Marketing & Sales, Insurance, Legal Aspects, and Public Relations. We believe these skill sets are important for an AIT to acquire from his or her Preceptor.
Learn More - MGR106 - Social Media Usage in Health Care (For Admins) (1.0 HR)$15.95
In this course intended for nursing and management staff in the long-term care setting you will learn what is social media, what privacy rights residents have related to social media, and types of possible criminal abuse via social media. You will study what the August 5, 2016 Centers for Medicare and Medicaid Services (CMS) memo mandated that nursing homes do in regards to social media, including creating and implementing policies, training staff, and responding and reporting allegations of abuse. In June 2016, the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) gave written guidance to members about what these policies may encompass, which will be discussed.
Learn More - NHA102 – Admin: Infection Control for Nursing Home Administrators (1.75 HR)$44.95
Nursing home administrators will review and gain knowledge of current and emerging infection control procedures, common health care-related infections, infectious disease outbreaks, and how to develop effective infection control programs within a health care facility.
Learn More