ALL107 - The Importance of Effective Communication in Health Care (1.0 HR)
Health care workers in long-term care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and residents.
Purpose: Health care workers in long-term care will learn the elements of effective communication, as well as techniques to implement within their workplace that will enhance their connections with colleagues and residents. Challenges to communication are addressed in this course as well as ways to best communicate with teammates and residents, and staff in other facilities or hospitals. Topics include considerations for personal preferences and identifiers, such as in persons with disabilities; cultural norms; inter- and intrafacility communication; and effective communication methods. Objectives: At the end of this course, you will be able to:
- Explain effective communication.
- Describe the Joint Commission’s three-pronged approach to effective communication in health care.
- Define health literacy.
- Demonstrate person-first language in health care.
- Explain the role of cultural competence in effective communication.
- Implement methods for effective inter- and intrafacility communication.
Continuing Education Credits: 1.0 contact hours Iowa BON #335; 1.0 contact hours CA Board of Nursing CEP 14033; 1.0 contact hours CE Broker # 50-4572 Florida and District of Columbia; 1.0 contact hours for Social Work State of Illinois Department of Financial and Professional Regulation. License No. 159.001315; 0 contact hours for Physical Therapy State of Illinois Department of Financial and Professional Regulation. License No. 216.000284; 0 contact hours for Occupational Therapy State of Illinois Department of Financial and Professional Regulation. License No. 224.000164; 1.0 CE hours for certified nursing assistants; long term care department heads; and other health care disciplines.