Search results for: 'Customer Service in Healthcare'

The purpose of this course is to improve customer service in health care.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

To improve customer service in health care.

Mental health issues can affect anyone. They do not discriminate based on age, gender, ethnicity, religion, income, social status, or sexual orientation. This course provides education to health care employees who are involved in the care of persons with behavioral health disorders. The guidelines provided are supported by the Centers for Medicare and Medicaid Services. Following this course, you will be able to identify the prevalence of mental illness in the United States, define and possess knowledge of mental illness and substance-related and addictive disorders, and determine what is involved with an interdisciplinary approach to care. This course will address the psychosocial needs of individuals with behavioral health issues and conclude which elements contribute to achieving the highest standard of care for such individuals.

To increase the understanding of employees of health care facilities whose primary role is meal service in the areas of food safety and sanitation, the importance of following menus and care plan approaches, and customer service.

To identify ways to promote environmental safety in the healthcare setting.

To enhance the healthcare professional’s knowledge of influenza: the biology, transmission, signs and symptoms, and infection control measures utilized to minimize transmission of the disease.

The healthcare professional will gain foundational knowledge of the skin and the factors that affect healing and repair. The healthcare professional will review the NPUAP staging guidelines for pressure ulcers and the risk factors for developing a pressure ulcer. The healthcare professional will review basic strategies that can be used in the management of pressure ulcers.

The participant will enhance their understanding of compliance issues in healthcare.

The health care administrator will increase their knowledge of corporate compliance and their responsibility to report fraud, waste, and abuse. In health care facilities, all employees are expected to follow certain standards of behavior. These standards should influence the way patient care, daily business, interaction with others, and everyday decisions are accomplished. This course includes information to assist the administrator in developing the facility’s compliance program. The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

The purpose of this course is to help food and nutrition services staff understand the survey process in long-term care facilities.

The purpose of this course is to present health care professionals with a comprehensive understanding of advance directives. The medical community must know the various types of advance directives in order to assist patients with their legal right to make their own decisions concerning their care.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

Health care professionals working in any setting will increase their understanding and skills in providing optimal care to patients from diverse cultures, religious beliefs, and varying age groups.

The National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) has approved the above named program for continuing education credit.

The purpose of this course is to educate the learner about the concept of hospice and the corresponding philosophies and services it provides.

The following training meets the Indiana Qualified Medication Aide (QMA) annual required six (6) hours of annual in-service training to renew QMA certification each year.  For insulin administration certified QMAs, one (1) additional hour of in-service training directly related to insulin administration must also be completed each year.

The state guidelines for Preceptor Curriculum list five topics and eleven areas of focus. Our Preceptor course incorporates thirteen additional subject areas such as Aspects of Aging, Marketing & Sales, Insurance, Legal Aspects, and Public Relations. We believe these skill sets are important for an AIT to acquire from his or her Preceptor.

Health care personnel working in all settings will increase their knowledge and skills in addressing the issue of pain related to the guidelines found in Tag F309.

Healthcare professionals will review and learn new information about caring for the stroke patient.

Healthcare providers will place an emphasis on each terminally ill patient’s uniqueness that tends to preserve their sense of dignity.

The healthcare professional will gain an increased knowledge related to the cause, care, and prevention of the diabetic foot ulcer.

The healthcare professional will gain information and understanding regarding the cause, care and prevention of two types of circulatory ulcers, venous stasis and arterial (ischemic), and the differences between the two.

Healthcare professionals will gain knowledge regarding basic principles of pharmacology to include pharmacokinetic processes, several drug classes, and some of the commonly used drugs within those classes.

The participant will better understand herpes zoster and its treatment and prevention.

Healthcare professionals will better understand noroviruses and how to prevent their transmission.

The health care worker will better understand latex allergy, its causes, those at risk, signs and symptoms of a reaction, diagnosing latex allergy, and proper documentation.

The healthcare professional will gain a better understanding of the types, purpose, complications, and care of feeding tubes, including administration of feedings and medication.